Frequently Asked Questions

Everything you need to know about curating your home with Palais.

What is the typical delivery timeframe for furniture?

Standard shipping for smaller decor items takes 3-5 business days, while larger furniture pieces typically arrive within 10-14 business days via our specialized white-glove delivery partners.

Do you offer international shipping?

Currently, Palais ships to the contiguous United States, Canada, and select European countries. Shipping rates and delivery times vary based on your specific location.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.

How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking number and a link to our logistics portal to monitor your shipment in real-time.

Are your materials sustainably sourced?

At Palais, we prioritize quality and ethics. 85% of our wood products are FSC-certified, and we partner with artisans who utilize eco-friendly manufacturing processes.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger home investments.